How do I open an account with Platinumclub VIP?
Hit the “SIGN UP” button and fill in the necessary field. Please remember to use your genuine personal and contact details, otherwise you might fail to pass our KYC procedure (Know Your Customer). Only 18+ are allowed to register an account with Platinumclub VIP
I forgot my username and/or password? What should I do?
Click the LOGIN button and then the "forgot your password?" link and just follow the instructions in order to reset your password. In case you face any issues, our Customer Support will be happy to assist you.
Is it possible to edit my username?
Unfortunately no. Your username is in fact your identity so it cannot be altered once you register.
How can I change my password?
Just login and head to PROFILE > CHANGE PASSWORD and follow the steps.
How can I edit my personal details?
After registration you won’t be able to modify your personal details. In case you need such modification, please contact our Customer Support that will be happy to assist you.
Does my registration obligates me for depositing funds?
Absolutely not. Your registration is free and placing bets or depositing isn’t mandatory.
Is the verification of my account mandatory?
At some point you’ll be asked to provide all necessary documents to verify your age and identity. This is a standard procedure for all online gaming operators.
What do I have to do to successfully verify my account?
The verification of your account is a pretty straight forward and easy process. Our KYC (Know Your Customer) Verification Team will ask you to provide all the necessary documents that proves your identity. After this procedure is done your account will be verified.
Can I create more than one accounts?
No, as this will be a clear breach of Platinumclub VIP T&Cs. You can only register one account and only with your valid details.
Which payment methods do you offer?
We offer a wide range of payment methods including Debit and Credit cards, Bank transfers and E-Wallets. For all the available payment methods, please visit the My Account section and click Deposit.
What is your withdrawal time?
Any withdrawal request is usually takes up to 2 business days to be reviewed and processed by Platinumclub VIP. Bear in mind that on some rare cases, additional time is needed depending on your deposit method.
Are there any additional Fees for Deposits or Withdrawals?
No, we don’t charge any deposit or withdrawal fees, but please check with your payment provider as they may apply fees from their end.
Can I close my account?
Certainly! Just contact our Customer Support and they will be happy to assist you.